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Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
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Our 2021 - 2022 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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Our 2020 - 2021 Annual Report highlights our achievements as the patient voice over the last twelve months.
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Our 2019 - 2020 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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Our 2018 - 2019 Annual Report highlights our achievements as the patient voice over the last twelve months.
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Our 2017 - 2018 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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Our 2016 - 2017 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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Our 2015 - 2016 Annual Report highlights our achievements as the patient voice over the last twelve months. -
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We visited Bristol Court to talk to staff and residents about the care on offer. This report contains our findings and recommendations to the service after our visit. -
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Penmar Care Ltd is a supported living service providing personal care and support to older and younger adults with mental health support needs.
On 26th November 2021 we visited the home at 4 Kavan Gardens, which at the time had 3 residents. -
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Penmar Care Ltd is a supported living service providing personal care and support to older and younger adults with mental health support needs.
On 25th November 2021 we visited the home at 42 Hanworth Road which at the time had 3 residents. -
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Kingfisher practice is located in Maswell Park Health Centre in Hounslow and shares the premises with two other GP practices (Redwood Practice and Willow Practice). -
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In January 2015, Healthwatch Hounslow visited Greenrod Place Extra Care scheme, Brentford, to carry out a service user and carer consultation.
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In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital.
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In early 2016 Healthwatch Hounslow ran an evaluative survey to examine mental health service provisions available and being accessed by children and young people (“C&YP”) in Hounslow.
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IN 2016, Hounslow CCG and the London Borough of Hounslow asked Healthwatch Hounslow to undertake a report on the Personal Care Framework (PCF) with the original objective being to evaluate how successfully the PCF has been implemented in the borough. -
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In June 2016, Healthwatch Hounslow carried out a survey on primary care GP access for patients in Hounslow. This patient survey was commissioned by the Clinical Commissioning Group in Hounslow. -
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The Mystery Shoppers Pharmacy evaluation project was carried out in 2015 and 2016 to evaluate the working of the pharmacies in the Hounslow borough using Mystery Shopper scenarios.
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An evaluative review of the community recovery service and Integrated Community Response Service in Hounslow by Healthwatch Hounslow in 2016. -
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The aim of this evaluation was to understand how Greenrod Place and Park Lodge House function as Extra Care services, whilst catering to the needs of their residents in Hounslow. -
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In September 2017, Healthwatch Hounslow (HWH) undertook a survey of patients reporting toA&E (Accident & Emergency) and the UCC (Urgent Care Centre) of WMUH (West Middlesex University Hospital) in the London Borough of Hounslow (LBH). -
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In August/September 2017, Healthwatch Hounslow (HWH) carried out a patient survey to find out the experience of some patient, who after spending some time as an in-patient in hospital, had been
discharged from hospital. -
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This 2017 report is a review of services provided to local patients aged 65 years and above by the London Ambulance Services (LAS) in Hounslow. -
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This is a review of the services provided to patients using the Urgent Care Centre (UCC) in Hounslow based in the West Middlesex University Hospital (or WMUH). The WMUH serves a local population of around 400,000 people in the London boroughs of Hounslow and Richmond on Thames and
neighbouring areas. -
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Healthwatch Hounslow (HWH) undertook a review of the situation and experiences of residential carers in the local community of Hounslow in November 2016. -
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This review will examines the progress that local Practices in Hounslow have been making towards achieving the Hounslow Clinical Commissioning Group’s aim to introduce proactive Care Plans for some of the more Vulnerable Adults in each of the Practices with GPs as pivotal points in the care and management of the health of these patients to help them stay out of hospital, maximise patient involvement and reduce unnecessary admissions. -
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The purpose of this evaluative survey is to review the impact of the Personal Care Framework (PCF) being embedded in the service and care provision among providers and how this has been received by care users and their representatives. -
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During 2017, a Healthwatch Hounslow Mystery Shopper contacted GP surgeries across Hounslow to find out how easy it would be for a homeless person or someone who was living in the Borough as a temporary resident to register with their local GP. -
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This research project took place as a result of the Coronavirus pandemic (Covid-19) and the subsequent lockdown that took effect in England in March 2020.
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This research project took place as a result of the Coronavirus pandemic (Covid-19) and the subsequent lockdown that took effect in England in March 2020. As a result of the Coronavirus pandemic, Public Health England have identified thenegative impact of the pandemic on BAME communities. This report looks specifically at BAME data.
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One year on from the publication of our Covid-19 Report, we followed up on the recommendations from the reports. During the summer of 2021 we engaged with service providers and commissioners, to establish whether any of our report recommendations have been implemented.
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Since the start of the COVID-19 Pandemic, the number of people taking up cancer screening appointments and attending cancer referral appointments has decreased significantly. We wanted to find out more. -
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Healthwatch Ealing and Healthwatch Hounslow were commissioned by NHS England to undertake a piece of research into the Integrated Care System regarding how women with multiple long-term health conditions, including a cardiovascular condition were supported by local services. -
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Healthwatch Ealing and Healthwatch Hounslow produced a Health and Care Experience profile about a woman with multiple health conditions, including recent experience of care for a cardiovascular condition. -
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Over the course of four months the local Healthwatch organisations for Ealing (HWE), Hounslow (HWH) and Hammersmith & Fulham (HW H&F), engaged with local residents and health and social care professionals through a series of webinars and telephone interviews to find out about their attitudes and experiences regarding the COVID-19 vaccines. -
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The aim of this work was to further understand BAME health inequalities in the borough of Hounslow. The findings of this report have led to a series of recommendations made by Healthwatch Hounslow.
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A website audit of all the GP surgeries in the London borough of Hounslow was carried out during January 2022. Evaluations were be based on a set criteria assessing how effective Hounslow GP’s websites were in providing the expected information. -
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During April and May 2022, the London Borough of Hounslow asked Healthwatch Hounslow to run co-production workshops, to gather insight from residents and stakeholders to inform the design of the new health and wellbeing service. -
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Willow practice is located in Maswell Park Health Centre in Hounslow and shares the premises with two other GP practices. The practice is part of the NHS Hounslow Clinical Commissioning Group (CCG) made up of 54 GP practices. -
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Brentford Family Practice (BFP) is a GP practice located in Brentford. The practice is part of NHS Hounslow Clinical Commissioning Group (CCG) and provides primary medical services to approximately 3,800 patients. -
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Bedfont Clinic (BC) is run by Hounslow Medical Centre (HMC) which manages other GP
practices in the borough. -
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FP provides primary medical services in Hounslow to over 12,500 patients through a general
medical services (GMS) contract. It falls within the Hounslow CCG area. -
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ACH is a nursing home for older people who are living with the experience of dementia. ACH has accommodation for 49 residents. -
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141 Vicarage Farm Road is owned and managed by Instant Care Solutions Ltd (ICS) and offers
residential care for 10 men with mental health problems. -
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St Mary’s Convent and Nursing Home is owned and managed by the Anglican Sisters of St Margaret
and offers residential and nursing care for up to 60 older people. -
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St Raphael’s is a generously spaced estate accommodating 21 residents presenting mild to moderate learning disabilities. -
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Vicarage Farm Nursing Home (VF) is a residential and nursing home. The home has 58 residential
rooms which are currently fully occupied. -
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Ashgrove Care Home (ACH) has accommodation for 50 residents at present and they have 49 residents at the moment. -
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Clover Residents (CR) is a care home (bungalow) for up to three residents. -
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Coniston Lodge Care Centre (CLCC) can accommodate 92 residents, the current resident number is 45.