This is a review of the services provided to patients using the Urgent Care Centre (UCC) in Hounslow based in the West Middlesex University Hospital (or WMUH). The WMUH serves a local population of around 400,000 people in the London boroughs of Hounslow and Richmond on Thames and neighbouring areas.
“Urgent Care Centres”, according to the website of the Hounslow Clinical Commissioning Group (or CCG) “are an alternative to A&E [Accident & Emergency]. They are centres that treat minor injuries and illness that require urgent treatment that cannot be seen by your registered GP...” The Hounslow UCC operates every day of the year and is open 24 hours a day. As mentioned in the CQC inspection report (September 2016), “it treats about 6,500 patients each month”.
The review aims to examine the provision of services and care provided by the UCC. It interviews a cross section of UCC staff and management, GPs, and UCC users/carers.