1. What to expect when waiting for care

    News -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  2. Ambulatory Emergency Care Report - September 2015

    Report -

    In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital.

  3. Evaluative Review of the Community Recovery Service and Integrated Response Service in Hounslow - 2016 Report

    Report -

    An evaluative review of the community recovery service and Integrated Community Response Service in Hounslow by Healthwatch Hounslow in 2016.

  4. Insights from patients in the Urgent Care Centre and Accident & Emergency Department of West Middlesex University Hospital

    Report -

    In September 2017, Healthwatch Hounslow (HWH) undertook a survey of patients reporting toA&E (Accident & Emergency) and the UCC (Urgent Care Centre) of WMUH (West Middlesex University Hospital) in the London Borough of Hounslow (LBH).

  5. Hospital Discharge Report - September 2017

    Report -

    In August/September 2017, Healthwatch Hounslow (HWH) carried out a patient survey to find out the experience of some patient, who after spending some time as an in-patient in hospital, had been
    discharged from hospital.

  6. Survey of London Ambulance Services (LAS) - Hounslow - 2017 Report

    Report -

    This 2017 report is a review of services provided to local patients aged 65 years and above by the London Ambulance Services (LAS) in Hounslow.

  7. Review of Urgent Care Provision in Hounslow - February 2017 Report

    Report -

    This is a review of the services provided to patients using the Urgent Care Centre (UCC) in Hounslow based in the West Middlesex University Hospital (or WMUH). The WMUH serves a local population of around 400,000 people in the London boroughs of Hounslow and Richmond on Thames and
    neighbouring areas.

  8. The Experiences of Integrated Care by Women in Ealing & Hounslow - March 2021 Report

    Report -

    Healthwatch Ealing and Healthwatch Hounslow were commissioned by NHS England to undertake a piece of research into the Integrated Care System regarding how women with multiple long-term health conditions, including a cardiovascular condition were supported by local services.

  9. Summary of Integration Index Report - September 2021

    Report -

    Healthwatch Ealing and Healthwatch Hounslow produced a Health and Care Experience profile about a woman with multiple health conditions, including recent experience of care for a cardiovascular condition.

  10. Enter and View: November 2017 - West Middlesex University Hospital – Crane Ward

    Report -

    The Crane Ward (CW) at West Middlesex University Hospital (WMUH) is a medical ward specialising in frailty and care of the elderly.

  11. Enter and View: November 2017 - West Middlesex University Hospital – Lampton Ward

    Report -

    The Lampton Ward (LW) at West Middlesex University Hospital (WMUH) is a medical ward specialising in care of the elderly.

  12. Enter and View: November 2017 - West Middlesex University Hospital – Marble Hill 1 Ward

    Report -

    Marble Hill 1 Ward (MH1) at West Middlesex University Hospital (WMUH) is a medical ward specialising in care of the elderly.

  13. Enter and View: November 2017 - West Middlesex University Hospital – Marble Hill 2 Ward

    Report -

    Marble Hill 2 Ward (MH2) at West Middlesex University Hospital (WMUH) is a medical ward specialising in care of the elderly.

  14. Patient Experience Reports 2022/23: Q1 April - June 2022

    Report -

    Read the report on patient feedback collected between April and June 2022.

  15. Patient Experiences and Expectations of Blood Pressure Management

    News -

    Imperial College Health Partners (ICHP) and North West London Integrated Care Board (NWL ICB) are leading a programme of work that aims to reduce cardiovascular disease incidents in North West London by improving blood pressure management.

  16. Patient Experience Reports 2021/22: Q4 January - March 2022

    Report -

    Read the report on patient feedback collected between January and March 2022.

  17. Patient Experience Reports 2021/22: Q3 October - December 2021

    Report -

    Read the report on patient feedback collected between October and December 2021.

  18. Patient Experience Reports 2021/22: Q2 July - September 2021

    Report -

    Read the report on patient feedback collected between July and September 2021.

  19. Patient Experience Reports 2021/22: Q1 April - June 2021

    Report -

    Read the report on patient feedback collected between April and June 2021.

  20. Patient Experience Reports 2021/22: Q4 January - March 2021

    Report -

    Read the report on patient feedback collected between January and March 2021.

  21. Patient Experience Reports 2020: Q3 October - December 2020

    Report -

    Read the report on patient feedback collected between October and December 2020.

  22. Patient Experience Reports 2020: Q2 July - September 2020

    Report -

    Read the report on patient feedback collected between July and September 2020.

  23. Patient Experience Reports 2020: Q1 April - June 2020

    Report -

    Read the report on patient feedback collected between April and June 2020.

  24. Patient Experience Reports 2019/20: Q3 October - December 2019

    Report -

    Read the report on patient feedback collected between October and December 2019.

  25. Patient Experience Reports 2019/20: Q2 July - September 2019

    Report -

    Read the report on patient feedback collected between July and September 2019.

  26. Patient Experience Reports 2019/20: Q1 April - June 2019

    Report -

    Read the report on patient feedback collected between April and June 2019.

  27. Patient Experience Reports 2018/19: Q4 January - March 2019

    Report -

    Read the report on patient feedback collected between January and March 2019.

  28. Patient Experience Reports 2018/19: Q3 October - December 2018

    Report -

    Read the report on patient feedback collected between October and December 2018.

  29. Patient Experience Reports 2018/19: Q2 July - September 2018

    Report -

    Read the report on patient feedback collected between July and September 2018.

  30. Patient Experience Reports 2018/19: Q1 April - June 2019

    Report -

    Read the report on patient feedback collected between April and June 2019.

  31. Patient Experience Reports 2017/18: Q4 January - March 2018

    Report -

    Read the report on patient feedback collected between January and March 2018.

  32. Patient Experience Reports 2017/18: Q2 July - September 2017

    Report -

    Read the report on patient feedback collected between July and September 2017.

  33. Patient Experience Reports 2017/18: Q1 April - June 2017

    Report -

    Read the report on patient feedback collected between April and June 2017.

  34. Patient Experience Reports 2016/17: Q4 January - March 2017

    Report -

    Read the report on patient feedback collected between January and March 2017.

  35. Patient Experience Reports 2016/17: Q3 October - December 2016

    Report -

    Read the report on patient feedback collected between October and December 2016.

  36. Patient Experience Reports 2016/17: Q2 July - September 2016

    Report -

    Read the report on patient feedback collected between July and September 2016.

  37. Patient Experience Reports 2016/17: Q1 April - June 2016

    Report -

    Read the report on patient feedback collected between April and June 2016.

  38. Patient Experience Reports 2017/18: Q3 October - December 2017

    Report -

    Read the report on patient feedback collected between October and December 2017.

  39. Patient Experience Reports 2019/20: Q4 January - March 2020

    Report -

    Read the report on patient feedback collected between January to March 2020.

  40. Public Consultation - NWL Elective Orthopaedic Centre

    News -

    NHS NWL Acute Provider Collaborative are consulting on a proposal to improve planned orthopaedic inpatient surgery.

  41. Free Information and Advice for Unpaid Carers in Hounslow

    News -

    Harrow Carers are promoting a new service to Hounslow to unpaid carers where their target group is over 65. However, they can take referrals under this age.

  42. Patient Experience Reports 2022/23: Q2 Jul - Sep 2022

    Report -

    Read the report on patient feedback collected between July and September 2022.

  43. The best ways to get NHS help this winter

    News -

    There are lots of NHS services available to help you if you or your family are unwell.

  44. London Ambulance Service Feedback Survey

    News -

    Complete our feedback survey sharing your experiences with the London Ambulance Service in the past 12 months. The survey opens on Thursday 1st December and closes on Friday 20th January at 12pm.
    All entrants will have the chance to win a £50 One4all voucher.

  45. Public Consultation - NWL Elective Orthopaedic Centre - Still time to take part!

    News -

    NHS NWL Acute Provider Collaborative are consulting on a proposal to improve planned orthopaedic inpatient surgery.

  46. The London Ambulance Service (LAS) - Online Survey

    News -

    LAS is running a survey to gain insights on public feedback to shape its new organizational strategy for 2023-28. They are keen on learning what LAS is doing well and what scopes of improvement they have.

  47. 'LAS' chance to have your say on the London Ambulance Service

    News -

    If you have experience of using the London Ambulance Service (LAS), it’s time to talk about it.

  48. Patient Experience

    News -

    Take a few minutes to share your experience, good or bad, with us!

  49. LAS Strategy - January 2023 Report

    Report -

    During January 2023, the London Ambulance Service NHS Trust (LAS) invited every local Healthwatch in London to provide input to shape a new organisational strategy for 2023 28.

  50. Patient Experience Reports 2022/23: Q3 Oct - Dec 2022

    Report -

    Read the report on patient feedback collected between October and December 2022.