LAS Strategy - January 2023 Report

During January 2023, the London Ambulance Service NHS Trust (LAS) invited every local Healthwatch in London to provide input to shape a new organisational strategy for 2023 28.

The Brief

The LAS wanted to hear feedback on issues including:

  • What is LAS getting right?
  • How can LAS improve emergency care?
  • How can LAS enhance urgent care?
  • Should LAS work with other parts of the healthcare system to improve care?
  • How can LAS do more to contribute to life in London?


Healthwatch Hounslow developed a survey with five other local Healthwatch organisations run by Your Voice in Health and Social Care (YVHSC). The survey covered 3 main elements 999, 111 and working with partners with questions very closely aligning to the issues outlined by LAS in the project brief provided to Healthwatch.

The survey was posted online in December, distributed via available email networks across the Healthwatch staff team and supported by Facebook posts and twitter activity, including paid for adverts.

Focus Group

A focus group was run at a large extra care housing scheme in Hounslow in January 2023. The scheme has a range of residents with different needs such as learning disabilities, physical disabilities and frailty. 11 residents attended the focus group and were keen to share their range of emergency and urgent care treatment. Post it notes on the wall, mini group breakouts and a presentation were used to keep the focus group involved and engaged.

Download the report below to see what our findings and recommendations were. 


If you need this document in a different format, please email or call 020 3603 2438.

To view the report, please click on the link below:

File download
LAS Strategy Report - January 2023

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