1. Patient Experience Reports 2022/23: Q1 April - June 2022

    Report -

    Read the report on patient feedback collected between April and June 2022.

  2. Patient Experience Reports 2021/22: Q4 January - March 2022

    Report -

    Read the report on patient feedback collected between January and March 2022.

  3. Patient Experience Reports 2021/22: Q3 October - December 2021

    Report -

    Read the report on patient feedback collected between October and December 2021.

  4. Patient Experience Reports 2021/22: Q2 July - September 2021

    Report -

    Read the report on patient feedback collected between July and September 2021.

  5. Patient Experience Reports 2021/22: Q1 April - June 2021

    Report -

    Read the report on patient feedback collected between April and June 2021.

  6. Patient Experience Reports 2021/22: Q4 January - March 2021

    Report -

    Read the report on patient feedback collected between January and March 2021.

  7. Patient Experience Reports 2020: Q3 October - December 2020

    Report -

    Read the report on patient feedback collected between October and December 2020.

  8. Patient Experience Reports 2020: Q2 July - September 2020

    Report -

    Read the report on patient feedback collected between July and September 2020.

  9. Patient Experience Reports 2020: Q1 April - June 2020

    Report -

    Read the report on patient feedback collected between April and June 2020.

  10. Patient Experience Reports 2019/20: Q3 October - December 2019

    Report -

    Read the report on patient feedback collected between October and December 2019.

  11. Patient Experience Reports 2019/20: Q2 July - September 2019

    Report -

    Read the report on patient feedback collected between July and September 2019.

  12. Patient Experience Reports 2019/20: Q1 April - June 2019

    Report -

    Read the report on patient feedback collected between April and June 2019.

  13. Patient Experience Reports 2018/19: Q4 January - March 2019

    Report -

    Read the report on patient feedback collected between January and March 2019.

  14. Patient Experience Reports 2018/19: Q3 October - December 2018

    Report -

    Read the report on patient feedback collected between October and December 2018.

  15. Patient Experience Reports 2018/19: Q2 July - September 2018

    Report -

    Read the report on patient feedback collected between July and September 2018.

  16. Patient Experience Reports 2018/19: Q1 April - June 2019

    Report -

    Read the report on patient feedback collected between April and June 2019.

  17. Patient Experience Reports 2017/18: Q4 January - March 2018

    Report -

    Read the report on patient feedback collected between January and March 2018.

  18. Patient Experience Reports 2017/18: Q2 July - September 2017

    Report -

    Read the report on patient feedback collected between July and September 2017.

  19. Patient Experience Reports 2017/18: Q1 April - June 2017

    Report -

    Read the report on patient feedback collected between April and June 2017.

  20. Patient Experience Reports 2016/17: Q4 January - March 2017

    Report -

    Read the report on patient feedback collected between January and March 2017.

  21. Patient Experience Reports 2016/17: Q3 October - December 2016

    Report -

    Read the report on patient feedback collected between October and December 2016.

  22. Patient Experience Reports 2016/17: Q2 July - September 2016

    Report -

    Read the report on patient feedback collected between July and September 2016.

  23. Patient Experience Reports 2016/17: Q1 April - June 2016

    Report -

    Read the report on patient feedback collected between April and June 2016.

  24. Patient Experience Reports 2017/18: Q3 October - December 2017

    Report -

    Read the report on patient feedback collected between October and December 2017.

  25. Patient Experience Reports 2019/20: Q4 January - March 2020

    Report -

    Read the report on patient feedback collected between January to March 2020.

  26. Safeguarding Adults Forum 2024 in Hounslow

    News -

    Healthwatch Hounslow are hosting a Lived-experience Adult Safeguarding Panel - Join us now and make a difference!

  27. Patient Experience Reports 2022/23: Q2 Jul - Sep 2022

    Report -

    Read the report on patient feedback collected between July and September 2022.

  28. Share your views on healthy Hounslow

    News -

    There's still time to have your say on the borough's new Health and Wellbeing Strategy.

  29. Patient Experience

    News -

    Take a few minutes to share your experience, good or bad, with us!

  30. Patient Experience Reports 2022/23: Q3 Oct - Dec 2022

    Report -

    Read the report on patient feedback collected between October and December 2022.

  31. Patient Experience Reports 2022/23: Q4 Jan - Mar 2023

    Report -

    Read the report on patient feedback collected between January and March 2023.

  32. This Position is Now Closed

    News -

    We are recruiting for an Operations and Research Manager (Maternity cover) to deliver all aspects of the Healthwatch Hounslow service in line with statutory duties, service specification, agreed KPIs and the YVHSC model of delivery.

  33. Enhanced Patient Access to GP Practices Survey

    News -

    Healthwatch Hounslow launches a new project:

    Have your say in the survey to help understand enhanced access to GP practices in Hounslow.

  34. Patient Experience Reports 2023/24: Q1 April - June 2023

    Report -

    Read the report on patient feedback collected between April to June 2023.

  35. How Do We Build a Better System? By listening to You

    Advice and Information -

    Our new report, "The Public’s Perspective: The State of Health and Social Care", takes a step back from the media headlines and NHS data.

  36. Patient Experience Reports 2023/24: Q2 July - September 2023

    Report -

    Read the report on patient feedback collected between July to September 2023.

  37. Enhanced Patient Access to GP Practices in Hounslow

    Report -

    Patient access to GP practices has been a long standing concern for residents in Hounslow for a number of years. Issues like long waiting times on the telephone to book appointments, long waits to get an appointment, quality of telephone and online consultations, and problems around the 8am rush, have been persistent challenges.
    In collaboration with ICS and Hounslow Primary Care team we identified questions and developed the survey for enhanced patient access.
    We visited GP practice waiting areas over an 8-week period (August/September 2023) to talk to patients and complete surveys. Healthwatch volunteers played a vital role in this outreach work.

  38. Patient Experience Report 2023/24: Q3 October – December 2023

    Report -

    Read the report on patient feedback collected between October to December 2023.

  39. Review of Falls Prevention Services

    Report -

    Healthwatch conducted focus group discussions with local residents to understand their perspectives and experiences of falls prevention services in the borough.

    Our representatives carried out table discussions with the attendees in small numbers and had prolonged conversations about falls prevention.

    Questions were asked across several different categories:
    •Awareness of the Falls Prevention services.
    •Review of the Promotional Materials-leaflet/Frequency of Promotional materials/Sources/Accessibility.
    •Self-Referral-Barriers, Motivators.
    •Experience-Lived Experience, Any Concerns, Perception.
    •Support/Collaboration/Suggestions- What has worked well/what could be improved/role of health professionals.