News and reports

The Mystery Shoppers Pharmacy evaluation project was carried out in 2015 and 2016 to evaluate the working of the pharmacies in the Hounslow borough using Mystery Shopper scenarios.

The aim of this evaluation was to understand how Greenrod Place and Park Lodge House function as Extra Care services, whilst catering to the needs of their residents in Hounslow.

In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital.

In January 2015, Healthwatch Hounslow visited Greenrod Place Extra Care scheme, Brentford, to carry out a service user and carer consultation.