‘You Said’ – Next Steps Report on Section 42 Adult Safeguarding Experiences in Hounslow
Healthwatch Hounslow, commissioned by the London Borough of Hounslow, has facilitated an Adult Safeguarding User Forum to gather feedback from those with lived experience of Section 42 safeguarding.
The forum included three key cohorts:
- Lived Experience Representatives – Individuals who have personally experienced Section 42 safeguarding.
- Family, Next of Kin and Friends – Those who have supported someone through the safeguarding process.
- Experts and Professionals – Individuals with professional knowledge of Section 42 safeguarding who have worked with affected individuals in Hounslow (Voluntary sector professionals/volunteers/Care home and/or extra sheltered house, nursing home managers).
This initiative has provided valuable insights to inform service improvements and contribute to the Quality Assurance reporting schedule.
Project Intentions
- To establish a thriving platform for Hounslow residents with lived experience of Safeguarding (within the last two years – indicative) to have their voices heard.
- To allow the groups experiences to help shape Adult Social Care Directorate Leadership Team (ASC DLT) strategy, plans, and processes.
- To demonstrate the value of listening to those who may be seldom heard and identify impact from the group’s involvement.
- To feed into the London ADASS group, ensuring Hounslow can influence and benefit from regional plans and developments.
- To feedback to residents/families and carers based on London Borough of Hounslow (LBH) response/action.
- To improve Safeguarding experiences and outcomes.
Actions and Impact of Project
- Quality Assurance and Strategic Influence: Feedback from forum members was integrated into Quality Assurance reporting and presented in pre-meetings with key safeguarding leaders, including the Senior Joint Commissioning Manager and Principal Social Worker.
- Direct Engagement with Leadership: Findings were shared with ASC DLT, ensuring lived experiences informed decision-making.
- Comparative Insights: Annual reporting assessed how Hounslow’s feedback aligned with broader safeguarding trends across the ASC DLT.
- Commitment to Continuous Improvement: LBH reviewed user feedback to shape ongoing safeguarding improvements, embedding insights into Safeguarding Adults Managers (SAMs) meetings and strategic discussions.
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‘You Said’ – Next Steps Report on Section 42 Adult Safeguarding Experiences in Hounslow
