Healthwatch Hounslow Annual Report 2024-2025
Throughout 2024-25, Healthwatch Hounslow championed local residents' voices and advocated for improvements to services. Read our Annual Report to find out more.
A voice for the community in health and social care
Healthwatch Hounslow has continued to serve as a vital advocate for quality of service, ensuring that health and social care services reflect the needs and experiences of the community, especially during these challenging times.
Our impact this year
- 5,381 individuals shared their experiences with us, surpassing our target of 4,800. This valuable feedback has directly informed local strategic priorities.
- We published six in-depth reports highlighting areas for improvement in health and social care.
- Our most widely circulated report, Analysis of Healthy Hounslow Services, was developed in partnership with the London Borough of Hounslow’s Public Health team.
- Through a multi-channel survey, we engaged 561 service users via text messages, emails, and phone calls to gather insights on Healthy Hounslow services.
- 28 dedicated volunteers contributed the equivalent of 228 days to our work. Their commitment has been instrumental in delivering our mission.
Supporting the community
- We listened to the voices of older adults and individuals with physical or learning disabilities.
- We provided guidance to help people from all backgrounds access the care they need.
- We supported individuals involved in the local safeguarding process with empathy and respect.
Looking ahead
As of 30 March 2025, Public Voice (CIC) took over the delivery of Healthwatch Hounslow. We at YVHSC extend our heartfelt thanks to our staff, volunteers, interns, and strategic partners for their unwavering support. We are confident that Public Voice will continue to uphold and enhance the quality of service delivery.
Download our Annual Report 24-25
File download
Healthwatch Hounslow Annual Report
