News and reports

The Grosvenor House is a residential care home for young adults with severe learning and physical disabilities. It's a six bedroom detached house purposely built for the care of young adults with severe learning and physical disabilities and complex needs.

Healthwatch conducted focus group discussions with local residents to understand their perspectives and experiences of falls prevention services in the borough.

Reliant Care, Whitton Road, provides supported housing and rehabilitation services for vulnerable adults who have mental illness, are trying to recover from substance abuse or alcohol misuse and who have learning disabilities.

On 29th February 2024, a visit was conducted by a team of Healthwatch Hounslow Authorised Representatives

Atfield House in Isleworth provides a range of accommodation and services for older people in need of support, from respite care to 24-hour residential care to intermediate care.
On 30th October 2023, the visit was conducted by a team of Healthwatch Hounslow Authorised Representatives.

Read the report on patient feedback collected between October to December 2023.

Patient access to GP practices has been a long standing concern for residents in Hounslow for a number of years. Issues like long waiting times on the telephone to book appointments, long waits to get an appointment, quality of telephone and online consultations, and problems around the 8am rush, have been persistent challenges.
In collaboration with ICS and Hounslow Primary Care team we identified questions and developed the survey for enhanced patient access.
We visited GP practice waiting areas over an 8-week period (August/September 2023) to talk to patients and complete surveys. Healthwatch volunteers played a vital role in this outreach work.

Read the report on patient feedback collected between July to September 2023.

Read the report on patient feedback collected between April to June 2023.

Optima Care, New Heston Road, is a 5 bedded detached house supported living accommodation/service for individuals with complex learning disabilities and/or autism. On 25th July 2023 the visit was conducted by one Healthwatch Hounslow Lead Authorised Representative.

Healthwatch ran a project on identifying the barriers to cancer screening for the North West London Integrated Care System. The findings were then presented as a poster at the cancer event held at the Irish Cultural Centre on 6 July 2023.

Read the report on patient feedback collected between January and March 2023.

Our 2022 - 2023 Annual Report highlights our achievements as the patient voice over the last twelve months.