Information and signposting - what you need to know

Advice and Information - 18 November 2025

Whether it’s finding an NHS dentist, making a complaint, or choosing a good care home for a loved one – you can count on our helpful Information Signposting Team.
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Are you looking for advice and support or a health service in Hounslow but don't know where to find it?

We have a dedicated Information Signposting Team who you can contact to help you get the right advice and support, or find the right service that you need in Hounslow. 

We ensure that your voice is heard by decision makers within health and social care. But did you know that we also provide a free information and signposting service to help you understand health and social care services and what is available to you?

Our Information Signposting Team offer a free, friendly, and confidential service for all residents of Hounslow, which is independent from the NHS and social care services. They will signpost you. This means that we will give you the contact details for a range of services that best support your request. Under most circumstances, you will then need to contact those organisations yourself. 

Our Information Signposting Team can give you information about choices you have regarding where you might get help with your health, social care and wellbeing needs, provide information about what to do when things go wrong and help you understand how to make a complaint. 

Everything you tell our Information Signposting Team is anonymised before being used to help improve services for everyone. 

Our Information Signposting Team can help you by:

  • Providing up-to-date information you can trust.
  • Helping you access the services you need.
  • Supporting you to look after your health. 

• Signposting you to additional support services.

Contact our Information Signposting Team:

Email: info@healthwatchhounslow.co.uk 

Call: 0203 603 2438 between the hours of 09:00 – 17:00 Monday to Friday.

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