Enter and View: October 2022 - Bristol Court Extra Care Housing (Hounslow) Revisit

Report - 12 January 2023

Bristol Court is a purpose-built extra care housing scheme with 94 beds, where residents have their own self-contained flat and front door with personal care and support services available (depending on their care package). On 11th October 2022 we visited the housing scheme and spoke to residents, family and staff following a previous visit in July 2021.

Background for the visit:

Part of the local Healthwatch programme is to undertake ‘Enter and View’ visits.

Mandated by the Health and Social Care Act 2012, the visits enable trained Healthwatch staff and volunteers (Authorised Representatives) to visit health and care services - such as hospitals, care homes, GP practices, dental surgeries and pharmacies. Enter and View visits can happen if people tell us there is a problem with a service, but equally they can occur when services have a good reputation.

During the visits we observe service delivery and talk with service users, their families and carers. We also engage with management and staff. The aim is to get an impartial view of how the service is operated, and being experienced.

Following the visits, our official ‘Enter and View Report’, shared with the service provider, local commissioners and regulators outlines what has worked well, and gives recommendations on what could have worked better.

All reports are available to view and download on our website.

Downloads

If you need this document in a different format, please email info@healthwatchhounslow.co.uk or call 020 3603 2438.

To view the report, please click on the link below:

File download
Enter & View_Bristol Court Extra Care_October 2022
Download (PDF 1.47 MB)

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