Enter and View: August 2018 - 141 Vicarage Farm Road Care Home
residential care for 10 men with mental health problems.
Instant Care Solutions run another care home and a number of supported housing units in the Heston area of Hounslow.
The home is a large converted house with 10 bedrooms. All of the bedrooms are ensuite, and also have a kitchenette area with kettle and microwave so residents can make drinks and snacks in their rooms if they want to. Communal areas include a lounge with a television and pool table, a dining room and kitchen and two office/meeting spaces.
Background for the visit:
The Health and Social Care Act allows Healthwatch Hounslow (HWH) Enter and View Authorised Representatives to observe service delivery and speak to patients, residents, staff, relatives, friends and carers. The visit can happen if people tell us there are concerns, but equally, the visits can take place when services have a good reputation. We can therefore learn from shared examples of what they are doing well from the perspective of the people who experience the service first hand.
Enter and View visits are not intended to specifically identify safeguarding issues. However, if safeguarding concerns arise during a visit, they are reported in accordance with the HWH Safeguarding Policy. If at any time an Authorised Representative observes a potential safeguarding concern, they will inform their lead. The lead Authorised Representative will then end the visit. In addition, if any member of staff wishes to raise a safeguarding issue about their employer, they will be directed to the Care Quality Commission (CQC) and Hounslow Council’s Safeguarding Team.
On this occasion, four Enter and View Authorised Representatives (three HWH volunteers and one HWH staff member) attended the visit. The Authorised Representatives spoke to residents and staff. Suggestions have been made on how to improve the service and good practice has been highlighted.
HWH liaises with the CQC, Clinical Commissioning Group (CCG) and the Local Authority (LA) to create an Enter and View Programme, as well as the information that it collects about the experiences of local people. A number of health and social care providers are selected to be visited to provide a sample of different services. We did not have a reason for selecting 141 Vicarage Road for a visit
Downloads
If you need this document in a different format, please email info@healthwatchhounslow.co.uk or call 020 3603 2438.
To view the report, please click on the link below:
